1. Wie zijn wij?
This privacy statement applies to the website charliesguesthouse.be and all related (online) services of Charlie's Guesthouse.
Data controller: BV Koffiebar en Bed and Breakfast Charlie’s (hereinafter: “Charlie’s”, “we”).
2. Contact details
BV Koffiebar en Bed and Breakfast Charlie’s
Address: Volkstraat 66, 2000 Antwerp (Belgium)
Company number / VAT: 0717.598.872
E-mail: charliesantwerpen@gmail.com and/or info@charliesantwerpen.be
Tel.: 03 437 38 27
(This information is used for privacy questions and to exercise your rights.)
3. What personal data do we collect?
Depending on how you use our website, we may process the following data:
• Identification and contact details (name, e-mail, telephone number and possibly address) when you contact us or request/make a reservation (e.g. via booking form, contact form or e-mail).
• Reservation and stay details that are necessary to execute a bed & breakfast booking (e.g. arrival and departure date, number of guests, room choice, preferences/comments, and practical information for check-in).
• Content of your message/request (e.g. reservation request, questions about availability, rates, breakfast or check-in).
• Data for confirmation and follow-up of your booking via e-mail (e.g. confirmation e-mail, further communication about your stay).
• Technical data (IP address, browser type, device data, pages visited) via cookies/log files.
• Data regarding overnight stays/bookings when you book via external platforms (e.g. Booking.com or Airbnb): in that case, we only receive the data that is necessary to execute your booking.
4. What do we use your data for?
We process personal data for the following purposes:
• Answering your questions and communicating with you (contact requests, reservation requests, availability questions).
• Managing reservations/bookings and the execution of agreements (guesthouse/bed & breakfast).
• Sending booking confirmations and practical information about your reservation/booking (usually by e-mail), including information that is necessary for a smooth stay (e.g. check-in info).
• Improving and securing our website and services.
• (If applicable) invoicing and administrative follow-up related to your reservation/booking.
5. On what legal basis do we process data?
We only process your personal data when there is a legal basis for it, such as:
• Execution of an agreement (e.g. your reservation/booking or a specific request).
• Legitimate interest (e.g. website security, basic statistics, customer service, administrative follow-up).
• Consent (e.g. for non-essential cookies, if used).
• Legal obligation (e.g. accounting obligations when applicable).
6. Do we share your data with others?
We only share personal data when necessary, for example with:
• IT and hosting partners who maintain our website/servers.
• E-mail and communication providers (for sending booking confirmations and practical communication).
• External booking platforms (e.g. Booking.com/Airbnb) when you book via those platforms.
• (If applicable) suppliers of reservation or booking software that are necessary to manage online bookings.
• Government authorities if we are legally obliged to do so.
We conclude data processing agreements with parties who process data on our behalf, where necessary.
7. Transfer outside the EEA
Some service providers (e.g. analytics, social media, cloud/hosting or e-mail services) may process data outside the European Economic Area. In that case, we ensure appropriate safeguards, such as standard contractual clauses or another valid transfer basis in accordance with the GDPR.
8. How long do we keep your data?
We do not store personal data longer than necessary for the purpose for which it was collected:
• Contact and request data: as long as necessary to handle your question and then for a reasonable follow-up period.
• Booking and stay details: as long as necessary to execute your reservation and then for a reasonable follow-up period (e.g. for service, questions or disputes).
• Booking/invoicing data: as long as legally required (e.g. accounting retention periods).
• Technical data/cookies: according to the cookie settings and retention periods of the cookies used (see point 9).
9. Cookies and similar technologies
Our website may use cookies to function correctly and to gain insight into the use of the website.
• Essential cookies: necessary for the operation and security of the website.
• Preference/functional cookies: remember settings (if used).
• Analytical/marketing cookies: are only placed when you give permission for this via the cookie settings (if active).
You can also manage or delete cookies via your browser settings.
10. Links to third parties and social media
Our website may contain links to websites or platforms of third parties (e.g. Instagram, Facebook, Booking.com, Airbnb). When you use those links, the privacy policy of that third party applies. We recommend reading their privacy and cookie statement.
11. Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access or unauthorized disclosure. No system is 100% secure, but we do everything we can to protect your data as well as possible.
12. Your rights
You have the following rights, within the conditions of the GDPR:
• Right to access, correct and erase your data.
• Right to restriction of processing.
• Right to object to processing (including on the basis of legitimate interest).
• Right to data portability.
• Right to withdraw consent (where processing is based on consent).
You can exercise your rights by contacting us via the details in point 2. We may ask you to confirm your identity.
13. Complaints
Are you not satisfied with how we handle your data? Please contact us first, then we will try to solve it together.
You can also lodge a complaint with the Data Protection Authority (GBA/APD), Drukpersstraat 35, 1000 Brussels.
14. Changes to this privacy policy
We may amend this privacy statement when our website or services change. The most recent version is always on this page. Last update: February 5, 2026.
